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OUR PROMISE TO YOU
Our number one concern for our customers is that they are completely satisfied with their purchase. When you shop from IdentityCraft you join our large family of satisfied customers.
We understand that purchasing furniture is one of the most important investments you will make in your lifetime. You have made the best choice in choosing one of our custom sofas, sectionals, beds, tables, dressers, etc, as they are handcrafted by skilled artisans using only the highest grade materials. Our furniture pieces are chosen for their classic styling and lasting quality. You can be confident in your purchase as our furniture comes with a no hassle 37-Day In-Home Trial. That’s right. We are THAT confident in our product!
The frames and springs of our upholstered sofas, sectionals and chairs carry a lifetime warranty. Should your upholstered furniture need repair or replacement, simply contact our customer service department and we will promptly take care of the problem. Our wood furniture is guaranteed against any manufacturing defects. In the event of any problems with your beds, dining tables, dressers, etc, contact us immediately and we will either have the piece repaired or replaced. For details, please visit our Warranty page.
We protect your personal information; we don’t rent, sell or share your personal information with anyone. All transactions are encrypted and safe with cutting edge 128 bit encryption technology to shield your transaction. Also, our website is tested daily by two independent firms to ensure your safety.
One of our Personal Design Consultants will always call you to confirm your order by telephone. Furthermore, if you have any questions or concerns, please give us a call or email (make it a clickable email). We have real design professionals and carpenters on staff who can answer your questions. You will speak with a furniture design professional with years of experience…not some call center. We are the custom furniture experts!
Our goal is to give you top notch service; the most stylish, custom furniture and the best warranty in the business. We have been serving the Southern California community since 2003 with our brick and mortar custom showroom and our 40,000 square foot factory.
We realize that there are many places to shop on the Internet for furniture. Give us a try, as we’re certain you won’t regret it. We look forward to serving you!
Sincerely,
* Unprecedented 37-Day “In-Home” Trial
* Superior Warranty
* Member BBB Online
* Fantastic Shipping Rates
* Handcrafted Heirloom Quality
* Direct From Our Los Angeles Factory
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